DMH Customer Support
DMH offers dedicated and personalized customer support from project start to integration, with an immediate response to customer needs. Please contact us immediately for any support issue.
Our support is provided directly by the development team, the original developers and designers of the software. No ticket system, no endless wait time to resolve issues.
You will speak directly with the development team. You can use email, phone, skype,
teamviewer and other remote systems to effectively communicate with us.
DMH offers integration services for all of its portable software. We will integrate our software components to your specific hosting system, operating-system and the specific environment.
SNMP Agent Integration
If you use our TCP/IP stack, our SNMP-agent already comes as an integral part of the system (SNMP-agent plus IPstack). Our IPstack offers a complete implementation of MIB-II (statistic counters and tables). The SNMP-agent implements the SNMP access (get, get-next, set etc.) of all MIB-II. It uses the MIB-II API offered by the IPstack. If you use a platform specific TCP/IP stack, there is a good chance our SNMP-agent is already integrated with the TCP/IP stack you are using.
Free SNMP Agent Integration
If you use a platform specific TCP/IP stack, to which our SNMP-agent has not been integrated yet - we offer to integrate our SNMP-agent to your system at no cost to you. We will do this integration for FREE with a limit of up to 40 hours.
HTTP/Web Server Integration
If you use our TCP/IP stack, our http-server already comes as an integral part of the system. If you use a platform specific TCP/IP stack, to which our http-server has not been integrated yet - we offer to integrate our http-server to your system at no cost to you. We will do this integration for FREE with a limit of up to 40 hours.
DMH can make changes to its software components in order to meet specific customer requirements. If your system architecture presents special requirements, DMH will make changes according to your specification and requirements.
MIB Development and Testing
DMH will design your private MIBs according to your specification and requirements. MIB design and specification is independent of the SNMP-agent or SNMP manager you are using. The outcome of the MIB design and specification is a file in SMIv2 (or SMIv1) format of your MIBs. The MIB file is the input for both the SNMP Manager and to MIB-Compiler that generates the SNMP-agent "c" and "h" files.
DMH offers portable implementation for a wide variety of industry standard MIB. Examples: UPS, Printer, NTCIP, UTMC, NAFEM, CABLE-MODEM and more. As part of our services and commitment to our customers we offer to implement your specific MIBs and port existing MIBs to your system
Full implementation. If your MIBs are already defined or your system requires implementation of industry standard MIBs, we offer a full implementation and testing of your MIB. We use our excellent SMIv2 MIB-Compiler to generate the "c" and "h" files of the MIBs, then add system specific code to access actual data, according to the hosting-system (your system) specification.
MIB testing. We will test your MIBs either in a simulated environment (w32, Linux etc.) or on your target system.
MIBs for other agents. DMH also offers to implement your MIB for other SNMP-agents. If you use a non DMH SNMP-agent we will develop your MIB for the specific SNMP-agent of choice. For this DMH will need your SNMP-agent and related tools.
DMH offers MIB conversion from other SNMP-agent (e.g net-SNMP, envoy)
Turn-Key Systems and Turn-Key Projects
DMH offers a complete Turn-Key software design and implementation. This include all or selected part of the portable components we offer. There is a good selection of platforms of various size and price range which offer an integral TCP/IP stack. DMH SNMP-agent and web-server are offered on many of those platforms. If you need to add management capability such as SNMP-agent or web-server to your system, we offer to:
Customer Support Service
DMH offers an annual Maintenance contract to our customers. The contract includes:
Fixes of problems discovered in our software components.
Changes to meet specific requirements.
DMH offers an annual contract in which our customers receive source code changes as well as new release of software development tools. DMH constantly makes changes to its software components to:
Improve performance and memory requirements.
Add new features.
Improve existing API for various components.
Meet industry standard specification.
Meet platform specific requirements. Our goal is making our software available on a large variety of CPU architectures, platforms and operating environment.
Improve development tools such as MIB-Compiler and html2c translator to ease the development of MIB and Web support.